TERMS & CONDITIONS

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RESERVATION & STAY TERMS

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• Check-in is 3:00 pm; check-out is 11:00 am. Please call ahead to arrange early or late arrivals.

• Payment may be taken any time within the applicable cancellation window: up to 72 hours prior to check-in for standard reservations, or up to 30 days prior for special events, holiday weeks, high-demand dates, and group reservations.

• Rates are quoted in US dollars and based on your period of stay. Rates may change if your arrival or departure dates change.

• Rates are for up to 2 guests. The maximum occupancy is 2 adults + 2 children.

• Children 12 and under stay free when the booked room can accommodate them without a rollaway bed. A one-time $20 fee applies per rollaway bed.

• Rates do not include applicable government taxes in effect at the time of occupancy, including a 12% city bed tax and prevailing sales tax.

• A $100 incidental hold is placed at check-in. It is released after a thorough inspection of the room and may take up to 5 business days to appear on your bank statement.

• A $25 charge applies for each room key that is damaged or misplaced.

• Any incidental charges for damage, excessive soiling, or missing items caused by guests or visitors will be charged to the guest upon discovery at check-out.

• Pet-friendly accommodations are available on a limited basis — please call for rates and availability.

• Smoking is not permitted in your room or anywhere inside the building. A one-time $250 deep cleaning surcharge applies if evidence of smoking is found.

• Quiet hours are from 10:00 pm to 7:00 am. We ask that guests respect these hours to ensure a peaceful stay for everyone.

• The Inn shall not be liable for any losses, damages, costs, or expenses incurred by you as a result of any cancellation of the reservation by the Inn.

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PROMOTIONS & DISCOUNTS

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• Special promotion terms and restrictions apply in addition to hotel policies and general terms in effect. Discounted, package, and promotional rates are subject to change without notice.

• Promotions and discounts cannot be combined or applied to past reservations. Some promotions may be limited or exclusive to a specific booking channel and subject to that channel's rate, room, and promotion policies.

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CANCELLATION POLICY

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• Cancellations or amendments must be made at least 72 hours prior to your arrival date (by 3:00 pm Pacific) to avoid being charged the full balance due.

• If you cancel with less than 72 hours' notice, do not show up ("no show"), shorten your stay, or check out early, you are responsible for your entire reservation. If we can re-book your room(s), a full or partial refund may be issued, less a $30 cancellation/change fee.

• Special events, holiday weeks, high-demand dates (such as graduation), and group reservations require 30 days' advance notice to avoid being charged the full value of the reservation (including taxes). The same $30 fee and rebooking-refund terms apply.

• Special event and large group deposits are nonrefundable.

• All cancellations will be charged to the credit card provided at the time of reservation.

 

PRIVACY POLICY​

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This privacy notice discloses the privacy practices for The Inn at 2nd & C and The Historic Eagle House. It applies to information collected through our website as well as through our direct interactions with you. It will notify you of the following:

• What personally identifiable information is collected from you, how it is used, and with whom it may be shared.

• What choices are available to you regarding the use of your data.

• The security procedures in place to protect against the misuse of your information.

• How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing

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We collect information that you voluntarily provide to us — through our website, by email, by phone, or through making a reservation. We do not sell or rent this information to anyone.

We use your information to respond to you and to fulfill your reservation and related requests. We will not share your information with any third party outside of our organization except as necessary to provide our services to you. To operate our business, we rely on trusted third-party platforms that process guest information on our behalf, including Cloudbeds (reservations and guest management) and Wix (our website). These providers are authorized to use your information only to perform services for us.

Unless you ask us not to, we may contact you by email in the future to tell you about specials, new offerings, or changes to this privacy policy. You can opt out of these communications at any time.

 

Security

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We take precautions to protect your information. When you submit sensitive information through the website, it is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted securely. You can verify this by looking for a lock icon in the address bar and "https" at the beginning of the web page address.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers on which we store personally identifiable information are kept in a secure environment.

 

If you feel that we are not abiding by this privacy policy, please contact us immediately by telephone at 707-444-3344 or by email at info@theinnat2ndandc.com.